Customer Service Representative, Permanent, Norwich, £23,000 - £24,000 DOE
Location: Norwich
Salary: £23,000 - £24,000
Conditions: 40 hrs per week
Reference: R13/1152
Posted on: 15 November 2021

Rthirteen are supporting a leading manufacturing business in their search for a Customer Service Representative to provide continuous customer service and support, whilst upholding business values.  You will handle inbound sales queries, service queries and complaints.

This is amazing opportunity for the successful candidate to join an experienced and supportive customer service team.

Duties to include:

  • Handling inbound sales enquires, qualifying these leads and handling through to closure.
  • Handling a high-volume incoming calls and emails from customers.
  • Designing and preparing quotes and pricing.
  • Handling any customer complaints.
  • Liaising with other internal teams to ensure an effective service.
  • Carrying out relevant administrative duties.
  • Providing feedback to aid the development of the overall commercial strategy.

You will have/be:

  • Previous experience working in a sales/customer service environment.
  • A confident communicator and able to handle complaints and empathise. 
  • Excellent telephone manner.
  • Awareness of Sales targets and how these can be achieved
  • Strong organisational skills coupled with the ability to prioritise workload.
  • Ability to work well in a fast paced and high-pressured environment.
  • Self-motivated and enthusiastic focussed approach to work.
  • Good IT skills with knowledge of CRM systems.
  • Strong team player.

This is a full-time, permanent position based in Norfolk, working Monday - Friday.  The offered salary for this position is £23,000 - £24,000 dependant on experience.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Specialist at rthirteen recruitment.

About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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