Bookings Coordinator, Permanent, Central Norwich, £18,000 + Bonus
Location: Norwich
Salary: £18,000
Conditions: 37.5 hrs per week
Reference: R13/1157
Posted on: 24 November 2021

R13 are representing an established and highly reputable business in their search for a Bookings Coordinator to join their centrally Norwich-based team. This role is set to be working within a very fast-paced environment, booking appointments for clients and a team of field-based staff who are based nationally. You will need to understand customer requirements and book in appointments based on suitability of Field Staff skills and availability, utilising high levels of organisation and excellent communication skills.

Your duties will include:

  • Booking appointments for customers by telephone and email on a live database using the company diary system, making sure to validate the address and contact details of clients.
  • Booking appointments for the field staff, taking into accounts geographical locations and their skills, as well as, arranging travel and accommodation for the team.
  • Identifying any customer issues and working to rectify these, referring them to the booking manager, where necessary.
  • Reviewing mileage in order to best allocate resources.
  • Dealing with any issues and challenges to retain dairy appointments where possible.
  • Actively finding ways to improve process and practice in order to improve the customer experience and allow for more efficient working.
  • Identifying any up-sell/cross-sell opportunities.
  • Aiming to meeting departmental and individual targets.
  • Maintaining a high standard of customer service at all times.
  • Ad hoc duties as required.

You will have/be:

  • Excellent verbal and written communication skills.
  • Strong organisational skills and the ability to effectively prioritise your workload.
  • Good computer literacy.
  • Ability to work under pressure and adapt according to the situation.
  • Good attention to detail in order to input information correctly and in a timely manner.
  • It would be beneficial if you have some geographical knowledge but this is not essential.

This is a full time, permanent position working 9am-5pm Monday to Friday. Based at company headquarters in central Norwich with an offered salary is £18,000 per annum, plus an impressive bonus scheme.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Daniel Sheffield - Resource Specialist at rthirteen recruitment.

About rthirteen:

Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

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