Customer Service Coordinator, Permanent, Suffolk, £22,000 - £25,000 DOE
Location: Suffolk
Salary: £22,000 - £25,000
Conditions: 37.5 hrs per week
Reference: R13/1198
Posted on: 23 December 2021

Rthirteen are currently supporting a fantastic manufacturing organisation in their search for a Customer Service Coordinator to join their team in Halesworth. Working with some great customers/brands, your role will be to maintain and progress orders, liaising with customers along the way and handling any queries that arise.

You will be a confident individual with previous customer service experience and the ability to build strong customer relationships. You will be joining a passionate bunch who work hard to create an inspiring and supportive working environment and who really care about each and every member of their team. 

Duties to include:

  • Handling customer queries via both telephone and email.
  • Managing a set group of customer accounts.
  • Creating and sending weekly reports.
  • Dealing with product order/branding/packaging changes and passing information on to customers.
  • Organising and planning orders with customers.
  • Supporting project managers with the completion of client queries.
  • Distributing and organising delivery of new product samples.
  • Dealing with any complaints that arise.

You will have/be:

  • Previous customer service experience is essential.
  • Professional and confident manner both over telephone and via email.
  • Excellent communication skills, ability to empathise and ability to build strong working relationships.
  • The ability to work methodically, follow agreed procedures and accurately record data and information
  • Proven ability to provide accurate and clear responses to customer enquiries.
  • Good attention to detail and accuracy.
  • Computer literate with experience of the Microsoft Office package.
  • Confident working as part of a team and individually.

This is a full time, permanent role working Monday – Friday from the teams new refurbished offices. The offered salary for this role is £22,000 - £25,000 dependant on experience. Benefits for this role include: 30 days holiday (including bank holidays), enhanced pension scheme, sick pay scheme, flexitime & home working, free parking, monthly employee events and much more!

How to apply:

To hear more details about this fantastic opportunity please email your CV to Daniel Sheffield –Resource Specialist at rthirteen recruitment.

About rthirteen:

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Due to the high numbers of applications, we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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