Customer Service Representative, Permanent, Norwich, £19,000 - £25,000 DOE
Location: Norwich
Salary: £19,000 - £25,000
Conditions: 37.5 hrs per week
Reference: R13/1429
Posted on: 27 May 2022

Rthirteen are supporting a reputable financial services organisation in their search for a Customer Service Representative. You will identify the needs of each customer and provide personalised customer service to ensure they leave satisfied with their product and experience alike.

This fantastic opportunity offers irrefutable support and a great potential of progression and development. You will be joining a highly successful team and embarking on a thriving career path.

Duties to include:

  • Providing expert advise to customer on a range of products
  • Identifying customer needs to meet individual requirements and provide personalised customer service
  • Handling phone calls efficiently and effectively in a polite and friendly manner
  • Resolving customer enquiries with successful solutions

You will have/be:

  • Passionate about delivering brilliant customer service
  • Excellent communication and interpersonal skills with the ability build strong rapport
  • Confidence in call handling with an excellent telephone etiquette
  • Time management skills with the ability to multitask and priories work
  • A natural problem solver with a good initiative
  • Computer literate with working knowledge of Microsoft Office
  • A desire to learn and progress
  • A team player
  • Previous experience in a similar sales/customer service role is desired
  • Working towards or achieved CII qualification is desire but not essential

This is a full time, permanent position working 37.5 hours per week Monday to Friday. Part time work covering 4 days is also available. The offered salary for this position is £19,000 to £25,000 depending on experience.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Specialist at rthirteen recruitment.

About rthirteen:

Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.