Rthirteen are currently supporting a fantastic organisation in their search for a Customer Operations Manager to join their team in Norwich. This is a new created and very hands-on role, focused on further developing client relationships and improving the customer journey.

You will be a highly organised and tenacious individual with previous experience managing client and customer relationships, as well as recognising and implementing business and process improvements. This is an expanding business, so there is plenty of opportunity to develop in line with business growth plans.

Duties to include:

• Weekly catch up ‘chats’ with active clients / customers (B2C & B2B).
• Forming and building relationships with clients, providing them with updates, good or bad.
• Dealing with client’s questions and sourcing the relevant answers.
• Liaising with the rest of the team to help provide the best customer journey for every client
• Weekly reporting any pending concerns and more importantly share the successes.
• Building and developing a customer journey experience, identifying improvements areas.
• Increasing the Google Reviews and promoting the business by their successes.
• Assisting the Directors with travel arrangements, building management, as well as some personal PA duties.

You will have/be:

• Experience dealing with a range of clients with warmth, confidence, empathy.
• Hands on, keen to contribute to making the business the best it can be.
• A commercial common-sense approach.
• Quick thinking and adaptive.
• Confidence working autonomously, owning the role and responsibilities.
• Proactivity and communication skills are essential
• Comfortable working in a fast paced environment with the emphasis on achieving the best possible outcome.

This is a full time, permanent role working Monday – Friday, either 8am-5pm or 9am-6pm. This role offers hybrid working with 4 days in the office and 1 day from home. The offered salary for this role is £30,000 - £35,000 dependant on experience. Benefits for this role include a company car, 25 days annual leave + bank holidays, statutory pension, free car parking and more.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Rebecca Headden – Co-Director at rthirteen recruitment.

About rthirteen:

Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications, we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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