Contact Centre Advisor, Part Time, North Norwich, up to £18,000 Pro Rata
Location: Norwich
Salary: £18,000
Conditions: 20 hrs per week
Reference: R13/286
Posted on: 10 May 2019

New opportunities have become available to join a dedicated Internet Response and Inbound Sales division of a highly-regarded, leading national organisation. This role requires contacting customers who have shown an interest in a company product via online and third party portals and are requesting a call back for further details, as well as taking inbound sales calls discussing products and services with the customer.  Working within a supportive environment, you must demonstrate excellent customer engagement skills with the ability to convert potential customer interest into confirmed leads, maximising sales revenue.

This is the perfect chance for someone looking for a part-time role that offers a more flexible working pattern and would suit someone with previous customer service experience and excellent communication skills.

Your duties will include:

  • Making outbound calls to customers who have requested a ‘call back’.
  • Understanding the customer’s situation and their overall needs.
  • Using company and product knowledge and discussing products and promotions available.
  • Building effective rapport and trust with each individual customer.
  • Taking Inbound Sales calls, discussing customer’s requirements.
  • Aiming to book qualified appointments for national field sales representatives.
  • Using upmost customer service levels reflecting the company ethos
  • Meeting and exceeding conversion sales targets.

You will have/be:

  • Have previous customer service experience, ideally in a contact centre (but not essential)
  • Have a proven track record of hitting and exceeding targets.
  • Possess effective rapport building skills, able to liaise with all types of customers.
  • Use excellent communication and listening skills.
  • Be flexible and adaptable to company and team needs.

A permanent, part time position working 18-20 hours per week on a weekly shift pattern; weekday evenings 17.00pm to 21.00pm, Saturday and Sundays 9.00am to 18.30pm or a combination of those. It is also flexible in that it can be just Saturday & Sundays with no evenings if this suits you. The offered salary for this position is up to £18,000 Pro Rata and offers a great benefits package.


How to apply:

To hear more details about this fantastic opportunity please email your CV to Alex Harrington – Recruitment Specialist at rthirteen recruitment.

About rthirteen:

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