Customer Service Advisor, Permanent, Norwich, £17,000 - £19,000 DOE
Location: Norwich
Salary: £17,000 - £19,000
Conditions: 37.5 hrs per week
Reference: R13/293
Posted on: 17 May 2019

Rthirteen are proud to be working alongside an award-winning organisation in international travel sector in order to recruit a Customer Service Advisor to join their growing team. The purpose of this role will be to provide support to customers through inbound calls and emails, whilst maintaining a high standard of customer service at all times.  

This is a brilliant opportunity for someone with strong customer service skills and a passion for providing great service to join an exciting organisation that really values their contact centre team and offers a fantastic chance to develop your skills.

Your duties will include:

  • Delivering excellent customer service via inbound calls and email.
  • Developing strong relationships with customers.
  • Resolving queries as first point of contact/
  • Explaining and selling customers on the benefits in signing up with the company.
  • Managing workloads to meet deadlines.
  • Exceeding customers’ expectations ensuring satisfaction with the service they are provided.

You will have/be:

  • Have previous customer service experience and a passion for providing great service.
  • Confident on the phone, with a great telephone manner.
  • Possess effective rapport building skills, able to liaise with all types of customers.
  • Excellent communication and listening skills.
  • Computer literate with a good grasp on Office applications.
  • Be flexible and adaptable to company and team needs.

This is a full time, permanent position working on a shift basis with shifts falling within the following hours; 8am-7pm Monday to Saturday and Bank Holidays & 10am-4pm on Sundays. The offered salary for this position is £17,000 - £19,000 dependant on experience. The benefits of this role include; 25 days holiday + bank holidays, pension scheme, nearby parking and company nights outs.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Alex Harrington – Recruitment Specialist at rthirteen recruitment.

About rthirteen:

Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate.

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