Team Leader, Permanent, Ipswich, £21,000 - £25,000 DOE
Location: Ipswich
Salary: £21,000 - £25,000
Conditions: 37.5 hrs per week
Reference: R13/350
Posted on: 15 July 2019

R13 are assisting a business process outsourcer in order to help them recruit a Team Leader. Reporting to the Operations Manager, you will be responsible for leading a team of up to 15 agents ensuring customer service always remains of the highest standard and that the team are working productively.

If you have previous contact centre experience, excellent interpersonal skills and a passion for providing the highest quality service to clients then this may be the role for you.

Your duties will include:

  • Leading a team of up to 15 agents, motivating and mentoring them.
  • Dealing with both inbound and outbound calls. ,
  • Resolving any escalated customer complaints or queries when necessary.
  • Developing and monitoring performance development plans with team members.
  • Reviewing working practices and identifying areas for improvement.
  • Liaising with other teams with regard to rota’s, shifts and breaks to ensure maximum productivity of the team.

You will have/be:

  • Excellent communication skills, both written and verbal.
  • Previous experience in a contact centre based role.
  • Excellent customer service skills.
  • An impressive telephone manner.
  • Outstanding time management and organisational skills.
  • Enthusiastic and ambitious attitude to achieve personal goals and helping others achieve theirs.
  • A confident, positive attitude, self-motivation, and a natural persistence.
  • Computer literate, with good knowledge of the Microsoft Office package.

This is a permanent, full time position based in Ipswich. The role works on a bi-weekly shift pattern, working 1 in every other weekend.

The offered salary for this role is £21,000 - £25,000 per annum dependent on experience. A comprehensive benefits package is offered including: 30 days holiday including bank holidays, company pension, free parking – pool car or mileage expensed for travel and employee benefits platform.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Alex Harrington – Recruitment Specialist at rthirteen recruitment.

About rthirteen:

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