Investigations Consultant, Permanent, Norwich, £19,000 per annum
Location: Norwich
Salary: £19,000
Conditions: 37.5 hrs per week
Reference: R13/968
Posted on: 11 June 2021

Rthirteen are currently supporting a fantastic business within the entertainment sector in their search for an Investigations Consultant.

This is a great opportunity for someone with strong customer service skills and a keen eye for detail, to join a leading business in a key role where you will be able to grow and further develop your career. This is a great company with established goals for the future and a real commitment to their employees.

For this role, the teamwork 5 shifts made up of 3 early shifts (10am - 8pm) and then 2 late shifts (3pm - 1am., then three consecutive rest days, this works on a rolling rota.

Duties to include:

  • Liaising with customer via Live Chat, email and outbound calling to handle any issues relating to Anti Money Laundering and Responsible Gambling policies and procedures.
  • Reviewing accounts for potentially fraudulent activity.
  • Carrying out wealth checks on customers.
  • Providing outstanding levels of customer service at all times.
  • Collating reports on fraudulent activity, identify trends and reporting this to senior management.
  • Escalating cases where necessary.

You will have/be:

  • Excellent communication skills and the ability to provide outstanding customer service.
  • A keen eye for detail and high level of accuracy.
  • Strong IT skills including Microsoft Excel and Salesforce.
  • Ability to multitask and a desire to work in a fast-paced environment.
  • Proactive, self-driven, results-oriented with a positive outlook.

This is a full time, permanent opportunity working from offices in Norwich. The offered salary for this position is £19,000 per annum, rising to £21,000 after a successful six-month probation. For this role, the teamwork 5 shifts made up of 3 early shifts (10am - 8pm) and then 2 late shifts (3pm - 1am., then three consecutive rest days, this works on a rolling rota. Benefits include Private healthcare scheme, life assurance scheme, generous holiday entitlement, regular company socials.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Specialist at rthirteen recruitment.

About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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